Hannaford Takes Website and App Offline After Cyber Incident

Hannaford Supermarkets shut down its website and mobile app on October 13 after a cyber incident at its parent company, Q106.5 reported.

Customers who tried to sign in were met with a notice saying the site and app were not available. Orders placed online that have not been filled are being refunded, according to the report. Physical stores and in-store pharmacies are operating normally, and shoppers can still buy groceries in person.

Hannaford is owned by Ahold Delhaize, a grocery company headquartered in the Netherlands. In a statement posted to its website, the parent company said it had detected a security problem affecting its network and that its security staff was working on a fix. Some systems were pulled offline as a precaution while that work continues.

"We apologize for any inconvenience this issue may have caused customers and partners," the company said, adding that safeguarding its systems for customers, employees and partners is a leading concern.

Ahold Delhaize also owns the Giant, Food Lion and Stop and Shop chains. Company officials said the websites and apps will stay down until the security issue is resolved.

This story was first reported by Q106.5.